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If you’re looking for a career in recruitment STAFF365 is the company to work for. See our current positions listed below.

CLIENT SERVICES MANAGER

 

Salary: £25k to £30k DOE + monthly bonus

  •  
  • Non Sales Role
  • Location: Head office Rotherham but required multi-site travel.
  • Hours: 40 per week – out of hours and on-call required as part of a team rota system
  • Travel: Multi site travel required in South Yorkshire and Derbyshire – expenses for travel paid at 40p per mile

THE ROLE:

As a Client Services Manager you will control key accounts and clients with a requirement to exceed service level expectations and deliver the minimum performance standards in line with Service Level Agreements. It is essential that you provide exceptional customer service to all stakeholders working professionally and with integrity at all times including continual relationship development whilst also ensuring compliance to company policies and procedures.

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KEY RESPONSIBILITIES

  • Resourcing and interviewing candidates for multiple client sites for both temporary and permanent roles
  • Conducting inductions and return to work interviews with temporary workers
  • Act as main point of contact for key accounts and have viability across multi sites
  • Actively exceed all key performance indicators (KPI’s) as defined by the business and the client service level agreements (SLA) in place, ensuring a continual improvement in client satisfaction scores whilst also increasing revenue year on year.
  • Effectively manage the relationship between all stakeholders, ensuring Temporary Workers and clients key decision makers perceive us to be the Agency of Choice providing a high calibre of service whilst completing regular and purposeful visits & service review visits.
  • Identify opportunities to improve service levels for clients and accounts.
  • Demonstrate the ability to maximise all potential recruitment opportunities within a client offering solutions across the all staffing spectrum including recruitment for permanent roles
  • Produce, maintain and execute operational plans, meeting notes and paper trails to ensure performance, audit and knowledge share is exceptional.
  • Producing weekly and monthly MI for the business and clients
  • Working closely with the sales team to help nature an develop new accounts

SKILLS

  • Ability to resource and match the right people for our clients
  • Decision maker, understanding factors quickly and accurately, whilst remaining focused on the commercial priorities and applying independent judgement where necessary.
  • Complex ideas can be explained and presented with the ability to anticipate potential objections
  • Excellent customer service skills
  • Strong and diverse communication and interpersonal skills building business relationships and stakeholder engagement at all levels across a broad range of cultures projecting a positive demeanour at all times.
  • Develops trust and relationships.
  • Proficient IT Skills, working with all Microsoft packages

EXPERIENCE & ATTRIBUTES

  • Previous experience in the Recruitment industry preferred but not essential
  • Demonstrated experience account management and/or customer services
  • Proven track record of delivering significant and sustainable business results / benefits.
  • Ability to be able to effectively multi task, adequately prioritise a busy and demanding workload and work towards and within deadlines
  • Full UK Driving Licence is essential as regular travel will be necessary
  • Tenacious with a positive can do attitude
  • Results driven

Staff 365 are an employment business and equal opportunities employer.

Benefits:- 23 days Holiday, Plus your birthday off, A Christmas shutdown dependant upon clients requirements, Free Gym membership and private healthcare following successful completion of probationary period and Free Parking

 

Onsite Recruitment Coordinator based in Ripley DE5

Salary: £23,000 + monthly bonus

Working for a fast-growing Recruitment company, you will be our core contact for our client and worker requirements, so a passionate, driven and flexible attitude is vital

  • Hours: Monday to Friday 40 hours per week between 6am and 6pm – flexibility required

We are looking for a customer-centric individual who is committed to providing the best possible service to their customers. You will ideally have a background in customer service with strong administration and problem-solving skills.

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The  Role

Working as part of a fast-paced onsite team, focusing on helping candidates find the best jobs you will be involved in:

  • Fulfilling daily volume requirements in line with client deadlines; including the recruitment and selection of workers
  • Conducting inductions and refresher training
  • Inputting and checking data for weekly payroll ensuring accuracy
  • Being responsible for administration processes such as change requests and absences
  • Assisting with the on-call phone on a rotational basis
  • Managing compliance requirements and keeping secure records for audit purposes
  • Providing a positive customer experience, dealing with any worker queries quickly and efficiently

 

Who are we looking for?

  • The ability to quickly adapt to changing priorities and strong problem-solving skills
  • You will have a customer-centric mind-set, always putting people first
  • A resilient, driven and flexible approach
  • You will ideally have experience within the recruitment industry, although this is not essential
  • You will have a growth mind-set, always on the lookout for new ways of working while you fulfil the needs of both your client and customers
  • You will be able to build and maintain effective relationships with both clients and customers
  • A full UK driving license with access to your own transport

 

Staff365 are an employment business and equal opportunities employer.

staff365 how to register

You can register with STAFF365 by visiting our office in Taylor Court, Rotherham, or upload you details using the contact form below.

To make your registration as quick as possible please bring all of the below documentation if you are coming into the office to register.

passport photo id

Passport / ID Card

permit to work

Visa or Permit

ni number

NI Number

proof of address

Proof of Address

bills

Bank Details

qualification certificate

Qualifications

365 247 we do more so you do less

    Preferred type of work (required)





    How did you hear about us

    Upload your CV – MS-Word or PDF


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